TERMS OF SERVICE
SCAMPS GROOMING PARLOUR
Terms & Conditions
Please read these Terms & Conditions carefully before booking an appointment. By booking or using our services, you confirm that you have read, understood and agreed to these Terms & Conditions.
Scamps Grooming Parlour reserves the right to amend these Terms & Conditions at any time without prior notice.
1. Before Your Appointment
1.1 Grooming Prices
Estimated prices may be provided when booking; however, all quotations are subject to reassessment once your dog has been seen in person.
Additional charges may apply where extra time or specialist handling is required, including but not limited to:
● Large or oversized dogs
● Severely matted, neglected or heavily shedding coats
● Behavioural issues such as nervousness, anxiety or aggression
● Senior dogs requiring additional care
● Dogs requiring extensive styling or hand scissoring
Any price adjustments will always be discussed with you before work begins.
1.2 Toilet Break
Please ensure your dog has been exercised and allowed to toilet before arriving for their appointment.
2. Health & Medical Conditions
2.1 Vaccinations
All dogs attending Scamps Grooming Parlour should be up to date with their routine vaccinations (or titre tested where appropriate).
2.2 Fleas & Parasites
Dogs must arrive free from fleas, ticks and other parasites.
If live fleas are discovered during the groom:
● A mandatory flea treatment and bath will be carried out.
● A salon decontamination fee of £20 will be added to your bill.
● We will always contact you before carrying out any additional treatment where possible.
2.3 Right to Refuse Service
We reserve the right to refuse or discontinue grooming if your dog:
● Has a severe flea infestation
● Appears unwell
● Has a contagious condition
● Presents a risk to staff, other dogs or themselves
2.4 Medical Information
Owners must inform us of any medical conditions, allergies, injuries or behavioural concerns before the appointment.
If your dog requires a veterinary-prescribed shampoo or specialist product, this must be supplied by the owner.
2.5 Groomer’s Discretion
All grooming services are carried out at the professional discretion of Scamps Grooming Parlour in the best interests of your dog’s welfare.
3. Safety
Your dog’s safety and wellbeing are our highest priority. Every dog is handled with patience, care and compassion using professional grooming equipment and premium-quality products.
If a dog becomes excessively stressed, anxious or aggressive during grooming, we reserve the right to stop the groom if continuing would compromise the welfare of the dog or the safety of our staff.
We strongly recommend that all dogs are covered by suitable pet insurance.
3.1 Behaviour
Owners must disclose any history of aggression, biting or behavioural concerns before the appointment.
3.2 Muzzles
Where necessary, a soft, comfortable muzzle may be used to protect both your dog and our staff. Muzzles are used only when appropriate and never as punishment.
3.3 Dogs in Season or Pregnancy
For the safety and comfort of your dog, we are unable to groom bitches that are in season or pregnant. Please contact us as soon as possible to rearrange your appointment.
3.4 Refusal of Service
Scamps Grooming Parlour reserves the right to refuse or discontinue grooming if a dog presents a risk of injury.
3.5 Aggressive Dogs
If grooming cannot be completed due to aggressive behaviour, the owner remains responsible for payment for the time and work already carried out.
Owners accept full legal responsibility for any injuries caused by their dog.
4. Animal Welfare
Scamps Grooming Parlour fully complies with the Animal Welfare Act 2006.
4.1 Welfare First
Your dog’s welfare will always take priority over achieving a particular style or finish.
4.2 Health Checks
A visual health check will be carried out before and throughout the groom. Should we identify any concerns, we will inform you as soon as possible.
Please note that groomers are not veterinary professionals and any observations should not replace veterinary advice.
4.3 Parasites
Where parasites are discovered, treatment and additional cleaning charges may apply.
4.5 Veterinary Treatment
If your dog becomes ill or is injured while in our care and requires urgent veterinary attention, you authorise Scamps Grooming Parlour to seek veterinary treatment on your behalf. Any veterinary costs remain the owner’s responsibility.
4.6 Senior Dogs & Medical Emergencies
Owners acknowledge there is an increased risk when grooming elderly or medically compromised pets and authorise you to seek emergency veterinary treatment if required at their expense
4.7 Water
Fresh drinking water is available throughout your dog’s visit.
4.8 Treats
Treats may be offered during grooming as positive reinforcement unless you advise us otherwise.
5. Arrival
Please arrive on time for your appointment.
5.1 Punctuality
Arrivals more than 15 minutes late may need to be rescheduled and could be subject to the cancellation policy.
5.2 Leads
All dogs must enter and leave the salon on a lead or in a secure carrier.
5.3 Grooming Expectations
Every effort will be made to achieve your preferred style. However, coat condition, behaviour and welfare may limit what can safely be achieved during a single appointment.
6. Deposits, Cancellations & Missed Appointments
Appointments are reserved exclusively for you. Late cancellations often prevent us from filling the appointment.
6.1 Deposits
New clients are required to pay a non-refundable deposit of £15–£30, depending on the service booked.
6.2 Cancellations
Appointments cancelled or rearranged with less than 24 hours’ notice will incur a £35 cancellation fee.
6.3 No Shows
Failure to attend an appointment without notice will result in a £35 charge, payable before any future bookings can be made.
6.4 Deposits
Deposits are non-refundable but will be deducted from your final invoice.
7. Matting Policy
Scamps Grooming Parlour always places your dog’s welfare above cosmetic appearance.
Severely matted coats are painful and can cause significant health problems, including skin infections, sores, restricted circulation, parasite infestations and discomfort.
Where matting cannot be removed humanely by brushing, the safest and kindest option is to clip the coat short.
7.1 Owner Consent
Where possible, we will discuss clipping options with you before proceeding.
7.2 Risks
Clipping heavily matted coats may reveal pre-existing skin conditions and can occasionally result in redness, irritation, clipper rash or minor skin nicks.
These conditions are often hidden beneath the matting and are not caused by the grooming process itself.
7.3 Additional Charges
Extra charges apply for extensive de-matting or clipping heavily matted coats due to the additional time and care required.
7.4 Liability
Scamps Grooming Parlour cannot be held responsible for the after-effects of removing severely matted coats or any underlying skin conditions revealed following clipping.
7.5 Aftercare
We will provide advice on maintaining your dog’s coat to help prevent future matting.
8. Photography
We love showcasing our work.
With your permission, photographs of your dog may be taken before, during or after grooming and used on our website, social media platforms and other promotional material.
If you do not wish your dog’s photographs to be used, please let us know before the appointment.
9. Collection & Payment
9.1 Collection
Dogs should be collected within 15 minutes of the time we give you at the beginning of your service. We will let you know if we run over the appointment time.
9.2 Payment
Full payment is due upon collection of your dog.
9.3 Privacy
Your personal information will always be handled confidentially and in accordance with our GDPR policy.
10. Disclaimer
By booking an appointment, you confirm that:
● Your dog is fit enough to be groomed.
● You have disclosed any medical conditions, injuries or behavioural issues.
● All information provided is accurate.
You understand that Scamps Grooming Parlour cannot accept responsibility for irritation, skin conditions, hair loss, clipper rash, patchiness or other issues resulting from:
● Pre-existing medical or skin conditions
● Severe matting
● De-matting or clipping procedures
● Failure to disclose relevant medical or behavioural information
11. GDPR
To provide our services, we collect and securely store limited personal information relating to you and your dog.
Your information is never sold or shared with third parties unless required by law.
You have the right to request access to the personal information we hold about you.
Please contact:
Email: scamps_11@yahoo.com
Document Version: 24th July 2026
Reviewed by: Wendy Benson
Approved by: Rebecca Benson